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Knowledge base
Frequently Asked Questions
Onboarding
9
NEW Shopify Integration
Shopware Integration
Shopify Integration (Legacy)
Enable inventory tracking by byrd
Activate automated fulfilment service by byrd
View all 9
Using the Support Portal
3
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
10
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
Common errors
View all 10
Inventory and Warehouse Management
5
Duration of inbound processing for deliveries
How to announce a delivery of products? (Old)
Delivery Guidelines and Requirements byrd
Where can I see the status of my inventory?
Re-designed delivery announcement page !
Status and Tracking of shipments
2
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Pricing
1
Packaging and shipping costs
Creating shipments
6
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
View all 6
Claims
2
Is my shipment insured?
Procedure in case of complaints or damage reports
Invoice and charging
1
Your byrd invoice explained
Returns
3
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Christmas
2
Christmas Deadlines
Special Request during busy season
Information for organic/BIO products
1
Information for organic products
Information for Dangerous Goods
2
Dangerous Goods Basic Information
Shipping of Batteries
Information on HACCP
1
Basic Information for HACCP topics