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Frequently Asked Questions
Shopify integration - 1 fulfilment provider
Shopify integration - multiple fulfilment providers
NEW Woocommerce Integration
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Using the Support Portal
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
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Inventory and Warehouse Management
Duration of inbound processing for deliveries
How to announce a delivery of products? (Old)
Delivery Guidelines and Requirements byrd
Where can I see the status of my inventory?
Guidelines for pallet shipping
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Status and Tracking of shipments
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Packaging and shipping costs
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
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Is my shipment insured?
Procedure in case of complaints or damage reports
Invoice and charging
Your byrd invoice explained
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Returns Portal FR
Carrier Cutoff Times 2022
Warehouse Working Hours 2022
Information for organic/BIO products
Information for organic products
Information for Dangerous Goods
Dangerous Goods Basic Information
Shipping of Batteries
Information on HACCP
Basic Information for HACCP topics
How to find your way around customs (in Germany)