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Frequently Asked Questions
NEW Shopify Integration
Shopify Integration (Legacy)
Enable inventory tracking by byrd
Activate automated fulfilment service by byrd
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Using the Support Portal
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
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Inventory and Warehouse Management
Duration of inbound processing for deliveries
How to announce a delivery of products?
What is the process for delivering goods?
Where can I see the status of my inventory?
Guidelines for pallet shipping
Status and Tracking of shipments
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Packaging and shipping costs
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
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Is my shipment insured?
Procedure in case of complaints or damage reports
Invoice and charging
Your byrd invoice explained
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Special Request during busy season
Information for organic/BIO products