support
English
English
French
German
Italian
Spanish
Welcome
User Login
Agent Login
Home
Solutions
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Frequently Asked Questions
Onboarding
13
Shopify integration - 1 fulfilment provider
Shopify integration - multiple fulfilment providers
NEW Woocommerce Integration
Amazon integration
Shopware Integration
View all 13
Using the Support Portal
3
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
17
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
Common errors
View all 17
Inventory and Warehouse Management
7
Duration of inbound processing for deliveries
How to announce a delivery of products? (Old)
Delivery Guidelines and Requirements byrd
Where can I see the status of my inventory?
Guidelines for pallet shipping
View all 7
Status and Tracking of shipments
2
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Pricing
1
Packaging and shipping costs
Creating shipments
7
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
View all 7
Claims
2
Is my shipment insured?
Procedure in case of complaints or damage reports
Invoice and charging
1
Your byrd invoice explained
Returns
4
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Returns Portal FR
Christmas
3
Christmas Deadlines
Carrier Cutoff Times 2022
Warehouse Working Hours 2022
Information for organic/BIO products
1
Information for organic products
Information for Dangerous Goods
2
Dangerous Goods Basic Information
Shipping of Batteries
Information on HACCP
1
Basic Information for HACCP topics
Customs Information
1
How to find your way around customs (in Germany)