support

Onboarding 13

• Shopify integration - 1 fulfilment provider
• Shopify integration - multiple fulfilment providers
• NEW Woocommerce Integration
• Amazon integration
• Shopware Integration
• Billbee Integration
• NEW Woocommerce Integration
• ChannelEngine Integration
• Xentral Integration
• How to install byrd's Amazon app

See all 13 articles

Using the Support Portal 3

• How to submit a request (create a ticket)
• How to login?
• Manage Tickets / Check Ticket Status

Using the Customer Dashboard 16

• How is the inventory calculated?
• How can I create a new product in the byrd dashboard?
• Which shop integrations does byrd offer?
• What does "Product Active" mean?
• Common errors
• Where can I edit my personal information?
• Inventory Report
• How to send B2B shipments
• How to create packaging units
• How do I create and track customer provided packaging material stock?

See all 16 articles

Inventory and Warehouse Management 7

• Duration of inbound processing for deliveries
• How to announce a delivery of products? (Old)
• Delivery Guidelines and Requirements byrd
• Where can I see the status of my inventory?
• Guidelines for pallet shipping
• Re-designed delivery announcement page !
• Amazon Prime - customer requirements checklist

Status and Tracking of shipments 2

• Where is my parcel? How can I track it?
• Will my customers receive a shipping notification?

Pricing 1

• Packaging and shipping costs

Creating shipments 7

• Items we do not ship
• How does customs clearance work?
• How do I create a shipment?
• Shipping to DHL Packing Stations
• How does shipment processing work?
• Creating shipments using CSV Import
• The Address Validation feature

Claims 2

• Is my shipment insured?
• Procedure in case of complaints or damage reports

Invoice and charging 1

• Your byrd invoice explained

Returns 3

• Returns Portal Germany
• Returns Portal UK
• How to return a shipment?

Christmas 3

• Christmas Deadlines
• Carrier Cutoff Times 2022
• Warehouse Working Hours 2022

Information for organic/BIO products 1

• Information for organic products

Information for Dangerous Goods 2

• Dangerous Goods Basic Information
• Shipping of Batteries

Information on HACCP 1

• Basic Information for HACCP topics

Customs Information 1

• How to find your way around customs (in Germany)