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Knowledge base
Frequently Asked Questions
Onboarding
13
Shopify integration - 1 fulfilment provider
Shopify integration - multiple fulfilment providers
NEW Woocommerce Integration
Amazon integration
Shopware Integration
Billbee Integration
NEW Woocommerce Integration
ChannelEngine Integration
Xentral Integration
How to install byrd's Amazon app
See all 13 articles
Using the Support Portal
3
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
17
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
Common errors
Where can I edit my personal information?
Inventory Report
How to send B2B shipments
How to create packaging units
How do I create and track customer provided packaging material stock?
See all 17 articles
Inventory and Warehouse Management
7
Duration of inbound processing for deliveries
How to announce a delivery of products? (Old)
Delivery Guidelines and Requirements byrd
Where can I see the status of my inventory?
Guidelines for pallet shipping
Re-designed delivery announcement page !
Amazon Prime - customer requirements checklist
Status and Tracking of shipments
2
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Pricing
1
Packaging and shipping costs
Creating shipments
7
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
Creating shipments using CSV Import
The Address Validation feature
Claims
2
Is my shipment insured?
Procedure in case of complaints or damage reports
Invoice and charging
1
Your byrd invoice explained
Returns
4
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Returns Portal FR
Christmas
3
Christmas Deadlines
Carrier Cutoff Times 2022
Warehouse Working Hours 2022
Information for organic/BIO products
1
Information for organic products
Information for Dangerous Goods
2
Dangerous Goods Basic Information
Shipping of Batteries
Information on HACCP
1
Basic Information for HACCP topics
Customs Information
1
How to find your way around customs (in Germany)