support

Onboarding 9

• NEW Shopify Integration
• Shopware Integration
• Shopify Integration (Legacy)
• Enable inventory tracking by byrd
• Activate automated fulfilment service by byrd
• Billbee Integration
• Amazon integration
• NEW Woocommerce Integration
• ChannelEngine Integration

Using the Support Portal 3

• How to submit a request (create a ticket)
• How to login?
• Manage Tickets / Check Ticket Status

Using the Customer Dashboard 10

• How is the inventory calculated?
• How can I create a new product in the byrd dashboard?
• Which shop integrations does byrd offer?
• What does "Product Active" mean?
• Common errors
• Where can I edit my personal information?
• Inventory Report
• How to send B2B shipments
• How to create packaging units
• How do I create and track customer provided packaging material stock?

Inventory and Warehouse Management 5

• Duration of inbound processing for deliveries
• How to announce a delivery of products? (Old)
• Delivery Guidelines and Requirements byrd
• Where can I see the status of my inventory?
• Re-designed delivery announcement page !

Status and Tracking of shipments 2

• Where is my parcel? How can I track it?
• Will my customers receive a shipping notification?

Pricing 1

• Packaging and shipping costs

Creating shipments 6

• Items we do not ship
• How does customs clearance work?
• How do I create a shipment?
• Shipping to DHL Packing Stations
• How does shipment processing work?
• Creating shipments using CSV Import

Claims 2

• Is my shipment insured?
• Procedure in case of complaints or damage reports

Invoice and charging 1

• Your byrd invoice explained

Returns 3

• Returns Portal Germany
• Returns Portal UK
• How to return a shipment?

Christmas 2

• Christmas Deadlines
• Special Request during busy season

Information for organic/BIO products 1

• Information for organic products

Information for Dangerous Goods 2

• Dangerous Goods Basic Information
• Shipping of Batteries

Information on HACCP 1

• Basic Information for HACCP topics