support

Onboarding 1

• Onboarding Handbook

Using the Customer Dashboard 7

• How is the inventory calculated?
• How can I create a new product in the byrd dashboard?
• Which shop integrations does byrd offer?
• What does the "Product Active" switch do?
• Common errors
• Where can I change my personal information?
• Inventory Report

Inventory and Warehouse Management 4

• Duration of inbound processing for deliveries
• How to announce a delivery of products?
• What is the process of delivering goods?
• Where can I see the status of my inventory?

Pricing 1

• Packaging and shipping costs

Using the Support Portal 3

• How to submit a request (create a ticket)
• How to login?
• Manage Tickets / Ticket Status

Status and Tracking of shipments 2

• Where is my parcel? How can I track it?
• Will my customers receive a shipping notification?

Creating shipments 3

• Shopify Integration
• Items we don't ship
• Shipping to DHL Packing Stations

Claims 2

• Is my shipment insured?
• Procedure in case of complaints or damage reports