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Knowledge base
Frequently Asked Questions
Onboarding
10
Onboarding Handbook
NEW Shopify Integration
WooCommerce Integration
Shopware Integration
Shopify Integration (Legacy)
Enable inventory tracking by byrd
Activate automated fulfilment service by byrd
Billbee Integration
Amazon integration
NEW Woocommerce Integration
Using the Customer Dashboard
7
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
Common errors
Where can I edit my personal information?
Inventory Report
Inventory and Warehouse Management
5
Duration of inbound processing for deliveries
How to announce a delivery of products?
What is the process for delivering goods?
Where can I see the status of my inventory?
Guidelines for pallet shipping
Pricing
1
Packaging and shipping costs
Using the Support Portal
3
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Status and Tracking of shipments
2
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Creating shipments
6
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Creation of shipments using CSV upload
Shipping to DHL Packing Stations
How does shipment processing work?
Claims
2
Is my shipment insured?
Procedure in case of complaints or damage reports
Help Desk Software
by Freshdesk