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Knowledge base
Frequently Asked Questions
Onboarding
11
Shopify integration - 1 fulfilment provider
Shopify integration - multiple fulfilment providers
NEW Woocommerce Integration
Amazon integration
Shopware Integration
Billbee Integration
ChannelEngine Integration
Xentral Integration
Shopware 6 plugin
Shipstation Integration
See all 11 articles
Using the Support Portal
3
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
19
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
Common errors
Where can I edit my personal information?
Inventory Report
How to send B2B shipments
How to create packaging units
How do I create and track customer provided packaging material stock?
How to create a product / SKU?
See all 19 articles
Inventory and Warehouse Management
6
Duration of inbound processing for deliveries
Where can I see the status of my inventory?
Re-designed delivery announcement page !
Amazon Prime - customer requirements checklist
Delivery Guidelines and Requirements byrd
IOSS number for UK shipping to EU
Status and Tracking of shipments
1
Where is my parcel? How can I track it?
Pricing
1
Packaging and shipping costs
Creating shipments
7
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
Creating shipments using CSV Import
The Address Validation feature
Claims
0
Invoice and charging
1
Your byrd invoice explained
Returns
4
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Returns Portal FR
Christmas
3
Christmas Deadlines
Carrier Cutoff Times 2022
Warehouse Working Hours 2022
Information for organic/BIO products
1
Information for organic products
Information for Dangerous Goods
2
Dangerous Goods Basic Information
Shipping of Batteries
Information on HACCP
1
Basic Information for HACCP topics
Customs Information
1
How to find your way around customs (in Germany)