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Delivery Guidelines and Requirements

This guide helps you ensure your deliveries meet byrd's standards, ensuring a smooth inbound process.

What is a Compliant Delivery?

A compliant delivery meets byrd's standards by adhering to these key points:

  1. Announce your delivery before it arrives.
  2. Include a byrd delivery note with your delivery.
  3. Attach a byrd delivery ID on each parcel or pallet:
    • For pallet deliveries, place the ID on one side.
    • For parcel deliveries, place the ID on each parcel.

Deliveries are classified as follows:

  • Compliant delivery: Meets all the key points (announcement, delivery note, and delivery ID). These deliveries are processed within 3 working days.
  • Partially compliant delivery: Missing one key point.
  • Non-compliant delivery: Missing more than one key point.

Delivery Guidelines

To ensure your inbound deliveries are processed smoothly, we have created delivery guidelines. Please note that non-compliance will delay the inbounding process and may occur additional costs.

  • Announce the correct amount of items being sent.
  • Announce separate deliveries if all pallets or parcels cannot be delivered at the same time.
    • Example: If you announce two pallets but only one arrives, create a new delivery for the second pallet.
  • Ensure your delivery arrives on the announced dates.
  • Share a carrier tracking link in your dashboard (e.g., DHL, UPS, FedEx).
    • Important: byrd cannot track deliveries without tracking links.
  • Import and pay customs duties for non-EU deliveries using INCOTERM DDP.
    • Important: byrd will reject deliveries not following this guideline.
  • Clearly label each parcel with the SKU and barcode, especially for multiple SKUs.
  • Create new SKUs in the dashboard before the delivery arrives (at the very latest).
  • Label parcels with "expiration date" and "LOT" for products with these attributes.
  • Ensure parcels do not contain more than one lot/expiration date per product.
  • Ensure parcels do not contain more than one SKU (unmixed parcels).
  • Keep parcel weight under 30kg.

Container-Specific Guidelines

For container deliveries, follow these additional guidelines:

  • Announce your container delivery 3 weeks in advance.
    • Important: Unannounced containers can be rejected.
  • Confirm the container delivery announcement with byrd.
  • Attach byrd delivery note and ID on each parcel.
  • Palletize all products in the delivery.
    • Non-palletized containers will face delays and additional palletization costs.
  • Use EURO-pallets (800mm x 1200mm, wooden, according to DIN EN 13698-1:2004-01).