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Frequently Asked Questions
Using the Customer Dashboard
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does the "Product Active" switch do?
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Inventory and Warehouse Management
Duration of inbound processing for deliveries
How to announce a delivery of products?
What is the process of delivering goods?
Where can I see the status of my inventory?
Packaging and shipping costs
Using the Support Portal
How to submit a request (create a ticket)
How to login?
Manage Tickets / Ticket Status
Status and Tracking of shipments
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Items we don't ship
Shipping to DHL Packing Stations
Is my shipment insured?
Procedure in case of complaints or damage reports
Help Desk Software