support

Onboarding 9

• Onboarding Handbook
• NEW Shopify Integration
• WooCommerce Integration
• Shopware Integration
• Shopify Integration (Legacy)

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Using the Customer Dashboard 7

• How is the inventory calculated?
• How can I create a new product in the byrd dashboard?
• Which shop integrations does byrd offer?
• What does "Product Active" mean?
• Common errors

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Inventory and Warehouse Management 5

• Duration of inbound processing for deliveries
• How to announce a delivery of products?
• What is the process for delivering goods?
• Where can I see the status of my inventory?
• Guidelines for pallet shipping

Pricing 1

• Packaging and shipping costs

Using the Support Portal 3

• How to submit a request (create a ticket)
• How to login?
• Manage Tickets / Check Ticket Status

Status and Tracking of shipments 2

• Where is my parcel? How can I track it?
• Will my customers receive a shipping notification?

Creating shipments 6

• Items we do not ship
• How does customs clearance work?
• How do I create a shipment?
• Creation of shipments using CSV upload
• Shipping to DHL Packing Stations

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Claims 2

• Is my shipment insured?
• Procedure in case of complaints or damage reports