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Frequently Asked Questions
Onboarding
10
Onboarding Handbook
NEW Shopify Integration
WooCommerce Integration
Shopware Integration
Shopify Integration (Legacy)
See all 10 articles
Using the Support Portal
3
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
7
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
Common errors
See all 7 articles
Inventory and Warehouse Management
5
Duration of inbound processing for deliveries
How to announce a delivery of products?
What is the process for delivering goods?
Where can I see the status of my inventory?
Guidelines for pallet shipping
Status and Tracking of shipments
2
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Pricing
1
Packaging and shipping costs
Creating shipments
6
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Creation of shipments using CSV upload
Shipping to DHL Packing Stations
See all 6 articles
Claims
2
Is my shipment insured?
Procedure in case of complaints or damage reports