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Frequently Asked Questions
NEW Shopify Integration
Shopify Integration (Legacy)
Enable inventory tracking by byrd
Activate automated fulfilment service by byrd
NEW Woocommerce Integration
Using the Support Portal
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
What does "Product Active" mean?
Where can I edit my personal information?
How to send B2B shipments
How to create packaging units
Inventory and Warehouse Management
Duration of inbound processing for deliveries
How to announce a delivery of products?
What is the process for delivering goods?
Where can I see the status of my inventory?
Guidelines for pallet shipping
Status and Tracking of shipments
Where is my parcel? How can I track it?
Will my customers receive a shipping notification?
Packaging and shipping costs
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
Creating shipments using CSV Import
Is my shipment insured?
Procedure in case of complaints or damage reports
Invoice and charging
Your byrd invoice explained
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Special Request during busy season
Information for organic/BIO products