How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Frequently Asked Questions
Shopify integration - 1 fulfilment provider
Shopify integration - multiple fulfilment providers
NEW Woocommerce Integration
Shopware 6 plugin
See all 11 articles
Using the Support Portal
How to submit a request (create a ticket)
How to login?
Manage Tickets / Check Ticket Status
Using the Customer Dashboard
How is the inventory calculated?
How can I create a new product in the byrd dashboard?
Which shop integrations does byrd offer?
Where can I edit my personal information?
How to send B2B shipments
How to create packaging units
How do I create and track customer provided packaging material stock?
How to create a product / SKU?
See all 19 articles
Inventory and Warehouse Management
Duration of inbound processing for deliveries
Where can I see the status of my inventory?
Re-designed delivery announcement page !
Amazon Prime - customer requirements checklist
Delivery Guidelines and Requirements byrd
IOSS number for UK shipping to EU
Status and Tracking of shipments
Where is my parcel? How can I track it?
Packaging and shipping costs
Items we do not ship
How does customs clearance work?
How do I create a shipment?
Shipping to DHL Packing Stations
How does shipment processing work?
Creating shipments using CSV Import
The Address Validation feature
Invoice and charging
Your byrd invoice explained
Returns Portal Germany
Returns Portal UK
How to return a shipment?
Returns Portal FR
Carrier Cutoff Times 2022
Warehouse Working Hours 2022
Information for organic/BIO products
Information for organic products
Information for Dangerous Goods
Dangerous Goods Basic Information
Shipping of Batteries
Information on HACCP
Basic Information for HACCP topics
How to find your way around customs (in Germany)