How to create a product / SKU?

To create a new product, follow these steps:

1. Access the Dashboard and navigate to the "Inventory" section.
2. Click the "New Product" button located at the top right.
3. Fill in the required fields displayed on the screen.
4. Once you have entered the necessary information, click the "Save" button.

You can watch an in-depth video below:

• Product name: Choose a name to identify the product.

• SKU stands for “Stock Keeping Unit” and identifies every single variant of your products. For example, if you have T-shirts of different sizes, each size is a separate SKU. If you have connected our system to your web shop, this identifier is crucial for us, since we use it to compare our products in the warehouse with your products in the shop. The SKU must therefore match the SKU name of your product in the web shop. If you make changes to SKUs in your web shop, these must also be changed in our system. 

• Tick the necessary boxes, according to your products and your needs. Be aware that some costs can apply. To learn more about these, please refer to your pricing offer or get in touch with us. 

• Organic → select it when your product is considered organic. Be aware that some certifications can be requested in that situation. 

• Track Lot & Expiry → select it when the same SKU has different lots with different expiry dates.

• Fragile → select it when you consider your products as fragile (e.g. glass). The warehouse will add some extra packaging material, according to how it was negotiated.

• Net Value → This is the cost of your product, not the sale price. Needed in case of claim with the carrier (e.g. your shipment is damaged, lost, etc…) or for customs clearance. Please also upload the “evidence”.

• Additional info 

• UPC / EAN (barcode) → Enter this if your products have barcodes. We will scan them during the picking phase.

• Description (optional).

• Reorder point (optional) → you will receive an alert when you hit the value that you’ll enter. Please, be aware that you also need to enable notifications to get his alert, for that, click on your customer name on the top right of your screen, then “Settings” → “Configurations” → “Notifications” → Tick the box “Send mail notifications” → Click on “Save changes”

• Customs info (this information is necessary as soon as a shipment will have to go through customs, which means orders going outside of the EU) 

• Customs tariff number

• Weight

• Country of origin

To finish the process, you just have to check all the information you set and click on the " Confirm " button. Then your product will appear on your product list and you’ll be able to edit it as soon as you need. 

How to create a bundle? 

First of all, what is a bundle? A bundle is an SKU composed of 2 (or more) of your products (created as explained above). For example, if in your shop you sell a skin care cream and a shampoo, you maybe want to have a bundle including these 2 different products as only one product. 

To create this bundle, here is the way to do : 

1. When creating a product, select “Bundle” instead of “Product” on the top right.
2. Add the Name of the bundle.
3. Add the SKU of the bundle.
4. Add the Description (optional).
5. Select the Bundle ingredients (which means the individual product which will compose your bundle).
6. Add the Customs info, as for the product above.