Feature description: 


The Import One Stop Shop (IOSS), is a new way for businesses in non-EU countries, including the UK, to declare and pay VAT on goods sold to customers in the EU. 

The key benefit of this new system is that businesses will only have to register for VAT in one EU state, rather than each country they sell into.


References: IOSS

  1. IOSS number format:
    Every IOSS number is a total of 12 digits. It should always start with ‘IM’ and then be followed by 10 numbers with no spaces, e.g. IM0123456789. Key in the number in this format to ensure that it is recognized.

  2. How can I know that IOSS has been successfully sent?

    1. The IOSS number should not be printed on the label. The IOSS logo should be visible on the label.

    2. IOSS should be provided as part of electronic pre-advice. 

Limitations and usage:

  1. The IOSS number can’t be sent anytime we have it. We should send it only when it is applicable. It is applicable when:

    1. Items have a value not exceeding €150 or 135 GBP. 

    2. IOSS also does not cover Excise Goods – these are usually things like alcohol and cigarettes. Product Alcohol could be indicated in our system as Dangerous goods with UN1987.

  2. IOSS is not available to Mount Athos, the Canary Islands, the Faroe Islands, the Åland Islands, Greenland, the Channel Islands, Campione d'Italia, the Italian waters of Lake Lugano, the Island of Heligoland, the territory of Büsingen, Ceuta, Melilla, Livigno, Antilles, San-Marino, Gibraltar, Andorra, Vatican City and the French territories of Guadeloupe, French Guiana, Martinique, Réunion, Saint-Barthélemy, Saint-Martin, Mayotte.




IOSS Setup

  1. During onboarding, you will be asked about the IOSS number. 

  2. Application support needs to be informed about the need to add this number. 



If you have any further questions, please contact us via our Support Portal or e-mail.