Delivery Guidelines and Requirements byrd

• The delivery of SKUs using the carrier of their choice.

• The carrier to stick to these guidelines.

• Announcing the correct amount of pallets or parcels and items being sent to the warehouse.

• Announcing separate deliveries in case all pallets or parcels can not be delivered at the same time by the carrier.

• Attaching delivery note with byrd’s delivery ID to the parcels or pallets (refer to the parcels and pallet requirement guidelines).*

• Ensuring the delivery will arrive between the dates mentioned in the announcement.

• Import and pay customs duties for deliveries coming from outside the European Union (EORI number required) and send them to the warehouse according to the INCOTERM DDP (Delivered Duty Paid). Byrd will reject the delivery if this guideline is not followed.

• Sending all packaging units (PU) with the same amount of units inside them.*

• Identifying the SKU in each parcel when delivering multiple packaging units with different SKUs.*

• Creating barcodes for every new SKU (inside the system and attached to each product) created and delivered at the warehouse.*

• Creating and including a different barcode for packaging units (it should not be the same as the individual unit). Without this, the packaging unit feature will not be activated.

• Marking/labeling each parcel with the “expiration date” and “LOT” if they are containing products with a lot and expiry date.*

• A parcel should not contain more than one Lot/expiration date product.  There should be only one of these products per parcel.*

• Announcing the delivery before its arrival at the warehouse. The announcement should be done in time according to the following table*:

* Additional fees will apply if guidelines are not met.

Delivery Requirements - Pallet Deliveries

1. Delivery note with Byrd's delivery ID on it must be visible and attached on one side of the pallet.*

2. Carrier’s tracking link must be detailed in the customer dashboard

   1. Mandatory if the carrier is DHL, DHL Express, UPS, DPD, GLS, Hermes, or FedEx.

   2. For all other carriers only if available.  

3. Selling units must be sorted into individual parcels.*

Delivery Requirements - Parcel Deliveries

1. Delivery note with Byrd's delivery ID on it must be visible and attached to every parcel.*

2. Carrier’s tracking link must be detailed in the customer dashboard

   1. Mandatory if the carrier is DHL, DHL Express, UPS, DPD, GLS, Hermes, or FedEx.

   2. For all other carriers only if available.  

3. Maximum weight of 30 kg per parcel.

4. Selling units must be sorted into individual parcels.*

  Delivery Requirements -  Container deliveries

1. Approval of delivery with its date and time must be done by byrd.*

2. Delivery note with Byrd’s delivery ID on it must be visible and attached on one side of the pallet.

3. All products in these deliveries must be palletized. Palletizing the parcels will cause delays in the warehouse to accept and inbound the delivery (refer to pallet requirement guidelines).*

4. Pallets should be EURO-pallet (800mm x 1200mm flat pallets made of wood, according to DIN EN 13698-1:2004-01).*

byrd processing time

• If all requirements are met, the delivery will be inbounded within 3 business days once the delivery has been accepted by the warehouse. 

  • For “A” and “E” deliveries, the day the delivery arrives at the warehouse counts as day 1.

  • For all other deliveries, day 1 will vary depending on the arrival time at the warehouse:

    • Arrival before 1pm = arrival day counts as day 1.

    • Arrival after 1pm = the next available business day counts as day 1.

• If a delivery does not meet any of the above requirements and/or is not following any points from your responsibilities, the mentioned time for inbounding will not apply and the delivery will be inbounded as per capacity.

• byrd will monitor the quality of the deliveries of the customer on a monthly basis. The customer will have the responsibility of achieving at least a 90% of compliance deliveries every month. Any month not achieving 90% will be counted as a strike, the customer will have a max of 3 strikes within 6 months. Actions toward every strike will be done according to the following table:

* Additional fees will apply if guidelines are not met.