We are happy to present you our new returns portal

Basic information about the functionality can be found in the linked presentation.

In the new returns portal several details can be customized:

- the domain (shopname.return-order.com)

- the favicon

- the primary and secondary color

- the support email address

Detailed reasons for the return can now be entered, always with the option to customize at the SKU level.

At the end of the returns process, a CTA button is built in to take your customer’s back to the store website.


The first three months from August to October 2021 will be a free trial period. 

From November 2021 on, the use of the service will be subject to a charge. 

For pricing information, feel free to reach out to us.

The German based returns portal can be used for the following countries via DHL:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Within the UK, the offer is valid nationally only.