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How Your Customers Can Return Shipments

Learn the best way to handle returns with byrd, whether using our Returns Portal or managing returns manually.

1. Using the Returns Portal

The best way to handle returns is through our Returns Portal, available for the following countries: Germany, UK, France, Austria. The Returns Portal automates the return process, saving you time and effort. For more information please turn to the following  »article.« 

2. Pre-generated return labels 

With byrd, you can automatically generate for every order you create — available directly in the order details section of your dashboard.

Why does this matter?

Some sales channels require it. If you want to sell on marketplaces like OTTO in Germany, pre-generated return labels are a mandatory requirement. Beyond that, even if you're not using the byrd returns portal, you can use this feature to easily share return instructions and labels with your customers.

Available carriers:

  • 🇩🇪 DE → DHL
  • 🇫🇷 FR → Colissimo
  • 🇦🇹 AT → Post AT
  • 🇬🇧 GB → Royal Mail

Important:

You don't have to physically include the label in the parcel — you can simply have it available in your byrd dashboard. There are no additional costs for generating the label; costs only apply when a label is actually used.

Return shipments can be initiated from the same countries listed here for the returns portal.

Interested? Reach out to your account manager to get started.

3. Manual Return Process

If you decide not to use the Returns Portal, ensure that your online shoppers follow these steps to return their shipments to the warehouse:

  • Warehouse: The return must be sent back to the originating warehouse.

  • byrd ID: Make sure your online shoppers include the byrd ID on the return.
  • Recipient's Name: Ensure the recipient's name is included on the return.
  • Order ID: Make sure your online shoppers include the order ID on the return.

4. Processing Returns

  • Intact Returns: These will be put back into stock after acceptance.
  • Broken Returns: These need separate collection storage. You should have a return SKU in your dashboard for broken returns.

Handling Broken Returns

Collected broken returns can be:

  • Disposed
  • Picked up
  • Shipped to a destination of your choice