Yes, your shipment is always insured, but the amount of insurance depends on the shipping option you choose.

  • Standard shipping offers insurance coverage up to 500 EUR
  • Express shipping offers insurance coverage up to 10 EUR per Kg
  • Economy dispatch (among other things goods post dispatch of the German post office) with an insurance cover up to 20 EUR

If the value of the goods exceeds these limits, you can insure your shipment additionally if required.  In order to take out a so-called higher insurance, you have the following option: 

  • You can select the option "Express shipping" directly in the app when creating a shipment or during shipment processing (during status: Created) and then enter any value for the additional insurance

Please also note the general terms and conditions in the valid version of the respective carrier as well as from us. If you have further questions, we recommend to contact our Customer Support.