This article will provide your with crucial information in case your parcel was lost, damaged or any other problem has occurred during shipping. To start an investigation (Nachforschung) or report a claim, any carrier demands certain documents that helps to identify lost parcels or provide proof of damaged items. Please take a look on the following guideline.
|DHL / DHL Express||- Nachforschungsformular|
- Rechnung an den Empfänger
|- Investigation form|
- Invoice to recipient
|GLS / DPD / and other||- Rechnung an den Empfänger|
- Produktionskosten / Einkaufspreis Rechnung
|- Invoice to recipient|
- Production Costs / Purchase Price Invoice
If you want us to start an investigation, provide us with these documents in any case. Otherwise we won't be able to help you.