This article will provide your with crucial information in case your parcel was lost, damaged or any other problem has occurred during shipping. To start an investigation (Nachforschung) or report a claim, any carrier demands certain documents that helps to identify lost parcels or provide proof of damaged items. Please take a look on the following guideline.

DHL / DHL Express- Nachforschungsformular
- Rechnung an den Empfänger
- Investigation form
- Invoice to recipient
GLS / DPD / and other- Rechnung an den Empfänger
- Produktionskosten / Einkaufspreis Rechnung
- Invoice to recipient
- Production Costs / Purchase Price Invoice

If you want us to start an investigation, provide us with these documents in any case. Otherwise we won't be able to help you.