This article will provide your with crucial information in case your parcel was lost, damaged or any other problem has occurred during shipping. To start an investigation (Nachforschung) or report a claim, any carrier demands certain documents that helps to identify lost parcels or provide proof of damaged items. Please take a look on the following guideline.
|DHL / DHL Express|
GLS / DPD / and other
|- Rechnung an den Empfänger|
- Produktionskosten / Einkaufspreis Rechnung
|- Invoice to recipient|
- Production Costs / Purchase Price Invoice