When sending parcels, a portion of shipments is often returned. These can be intended returns that the recipient wants to return to the sender, or shipments that are returned due to delivery or address problems.
The following costs are incurred for returns with byrd:
Returns shipping costs: For undeliverable shipments: Shipping price + 50%; for active returns the price varies depending on the selected logistics partner
For restocking: 0,50 EUR Basis per shipment + 0,35 EUR per item in the shipment
For returns to the shop customer by dedicated courier: 14,90 EUR per trip
For address clarifications due to incorrect or incomplete information we reserve the right to charge 2,80 EUR net per shipment.