Amazon Prime - customer requirements checklist

Customer-facing requirements are as follows:

• Setup of byrd dashboard / SKUs 

  • Provide information, on which SKUs are to be used for Amazon Prime 

  • Barcodes on every product/ready-to-ship packaging

  • Stock must not drop to 0

  • (Customer provided) PM must not drop to 0

  • Customs information, origin, the net value of products

  • The order shall contain all necessary information required by the warehouse

  • Amazon shop must be connected to byrd dashboard

  • All disruptions regarding Amazon Prime must be communicated to byrd directly

• Carrier settings

  • Daily DPD pickup is to be requested by the customer

  • Daily DPD pickup is between 2:30 pm - 3:30 pm CET

  • Daily pickups will take place Monday - Friday, except for German national holidays

  • The cutoff time for orders is 2 pm CET

  • The backup carrier must be provided by the customer

  • DPD shipping labels must be provided to the warehouse

  • Tracking link must be provided to byrd in necessary

• Shipments

  • Shipments by DPD to end consumers will be Monday - Saturday subject to German national holidays

  • >5 Amazon Prime orders/parcels a day

  • Order cancel quote due to missing stock must be <1%

  • Dimensions of parcels cannot exceed 175 cm in length and 300 cm in girth

  • Max. weight of 1 parcel is 31.5 kg

• Returns

  • End consumers will receive prepaid return labels