Self Pick-up Process for B2B Shipments

In cases where byrd cannot provide transportation (e.g. pallet shipments outside the EU), you can organize the transport yourself.
Here’s how to ensure a smooth process for self-pickup.

1. Select “Self Pickup” as the shipping option

• Manual selection: When you manually create a B2B shipment, you can select “Self pickup” as the shipping option.

• Only byrd standard: Please make sure “byrd standard” is selected, as self-pickup is not possible for Amazon shipments.

• Parcel and pallet shipments: You can choose self-pickup for both parcel and pallet shipments.

• Order labeling: Orders created as self-pickup are clearly marked in the byrd dashboard.

When creating an order for self-pickup, an information banner will be displayed showing the warehouse processing time and the estimated time until the shipment can be picked up.
Since the shipment is marked as self-pickup, uploading shipping labels is not possible initially. It only becomes available once you receive the notification that the shipment has been packed.

2. Release your self-pickup order & select your warehouse

• Manual release: Release the self-pickup order manually via your dashboard.

• Address validation: Address validation is skipped for self-pickup shipments (if address validation is generally activated).

• Warehouse selection: If you store goods in multiple byrd warehouses, select manually from which warehouse you want the shipment to be picked up.

3. Receive confirmation of processing and schedule the pickup

• Warehouse processing: Once the warehouse has packed the shipment, it will be marked in your dashboard as “Pending pickup details” and “Action required.” You’ll receive a notification when this happens (see screenshot). In addition, you’ll receive a daily email at 8:00 a.m. summarizing all shipments requiring your action.

To provide the pick-up information and to (optionally) upload the shipping label(s), click on the three dots next to the order status.

When you select “Upload shipping label”, a pop-up window will appear and guide you through the next steps.

In case a carrier will come to pick up the order, you have the option to provide shipping labels, a tracking number and a tracking link.

In case no shipping labels will be provided, a pop-up will alert you and you have to confirm that the carrier can still collect the order without applied shipping labels.

Overall, you have to indicate who will pick up the order and you have to provide a time frame for the pick-up. The provision of shipping labels is optional.

As soon as you have provided the pick-up information, the status of your order changes to “Label uploaded” and the warehouse can finalise the processing of the order.

5. Additional information on process and potential extra costs

• Processing time:In case you have provided shipping labels, the warehouse will print and apply them. Afterwards, the order status changes to “Waiting for pickup.”

  Generally, self-pickup shipments are ready for collection within 48 hours from the start of warehouse processing, provided that the order was released before 12:00 p.m. and all required information/documents for self-pickup were submitted without delay.

• Additional costs: If the self-pickup does not occur within 72 hours, extra costs may apply.