Please attach a delivery note containing information about SKUs, product names and quantity to every parcel/pallet. Please make sure to place it outside of the box/pallet for clear visibility!

In addition, make sure that the byrd delivery ID (the ID is provided in the byrd dashboard after creating the announcement) is visible on each parcel or pallet.

If the delivery does not meet the specified criteria, we reserve the right to refuse acceptance.

To process your deliveries as quickly as possible, the byrd dashboard provides a simple and self-explanatory feature for you: The Inventory. Please announce every delivery via this feature! Here are some tips for how this works.

1. First, check inventory of all products

2. Now click on “Nachliefern/ Replenish” for each respective SKU to announce a new delivery of the product concerned. The System will guide you to a screen where you can enter all the necessary information

3. Please continue by entering the expected delivery time

4. Finally you can pick the carrier from a drop down menu which will deliver the items or choose “Andere/ Other” for any other forwarding agent / shipping company. For the latter, please provide name and if possible a tracking or delivery number. 

Other shipping company

Finally, click "Send" and you are all set!

For questions regarding announced deliveries, please submit a ticket within the support portal.