You have the option of sending your customer / recipient a shipping notification that can be used to track the shipment. The customer / recipient will then receive a tracking mail with package number and tracking link from our system. To do this, go to your profile menu and then to Settings. There you can select the option.



Important note for shop integrations

As soon as the shop is connected, there is the option under "Edit" to transfer the status and tracking data (if your shop supports them) back into your shop system. If you select this option, the status of the order is automatically changed in your online shop after the shipment has left our warehouse and - if supported - the tracking number is stored. If you use Shopify, your shop may automatically send an email to your customers after importing the tracking number.