--- title: Where Is My Parcel? How Can I Track It? description: Find out how you can track orders at any stage of the process. --- [Skip to content](https://support.getbyrd.com/en/knowledge-base/order-tracking#main-content) - [English](https://support.getbyrd.com/en/knowledge-base/order-tracking) - [Deutsch](https://support.getbyrd.com/knowledge-base/wo-ist-dein-paket-wie-kannst-du-es-verfolgen-) - [Français](https://support.getbyrd.com/fr/knowledge-base/suivi-des-commandes) English Show submenu for translations [Submit a ticket](https://support.getbyrd.com/en/knowledge-base/kb-tickets/new?hsLang=en) ![byrd\_logo\_classic\_transparent (3)](https://support.getbyrd.com/hs-fs/hubfs/byrd_logo_classic_transparent%20(3).png?width=85&height=40&name=byrd_logo_classic_transparent%20(3).png) - [Knowledge base](https://support.getbyrd.com/en/knowledge-base) - [Ticket overview](https://support.getbyrd.com/tickets) - [What's new 💡](https://app.getbeamer.com/byrd/en) Open main navigation Close main navigation - [Knowledge base](https://support.getbyrd.com/en/knowledge-base) - [Ticket overview](https://support.getbyrd.com/tickets) - [What's new 💡](https://app.getbeamer.com/byrd/en) - - [English](https://support.getbyrd.com/en/knowledge-base/order-tracking) - [Deutsch](https://support.getbyrd.com/knowledge-base/wo-ist-dein-paket-wie-kannst-du-es-verfolgen-) - [Français](https://support.getbyrd.com/fr/knowledge-base/suivi-des-commandes) English Show submenu for translations - [Submit a ticket](https://support.getbyrd.com/en/knowledge-base/kb-tickets/new) - [Go to getbyrd.com](https://www.getbyrd.com/en) [Go to getbyrd.com](https://www.getbyrd.com/en) Hi there! How can we help today? - There are no suggestions because the search field is empty. 1. [Customer Service Hub - FAQs](https://support.getbyrd.com/en/knowledge-base?hsLang=en) 2. [Shipments](https://support.getbyrd.com/en/knowledge-base/shipments?hsLang=en) # Where Is My Parcel? How Can I Track It? ## Find out how you can track orders at any stage of the process. A **shipment** represents the process of picking, packing, and shipping an order to the recipient. It consists of at least one parcel or shipping unit. You can easily track your shipments at any time using the byrd dashboard by following these steps: ### **1. Access the Shipment Section** - Access your customer dashboard. - Go to your **"Shipments"** section. ### **2. View Shipment Details** - Here, you will find all information regarding the: - **byrd ID:** A unique identifier for each shipment. - **Order:** The order number associated with the shipment. - **Type:** The type of shipment (such as B2B or B2C). - **Recipient:** The name of the recipient and their address. - **Items:** The number of items in the shipment. - **Details:** Other details of the shipment (such as parcel type or shipment method). - **Status:** The current status of the shipment (such as address valid or invalid). ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43506271954/original/GYJbRUOycqh56ABiXhw2_3Vmhh480hE9aA.png?1724408562) ### **3. Understanding Shipment Stages and Statuses** Understanding the various shipment statuses in the byrd customer dashboard is crucial for your efficient logistics management. Here is a step-by-step overview of each main stage and their statuses: | **Status** | **Description** | **Tab in Customer Dashboard** | | --- | --- | --- | | New | The shipment is created in the system and is awaiting further action. | Created | | Recalled | The shipment has been recalled and needs attention. | Created | | Validating Address | The shipment is waiting for the address to be confirmed. | Created | | Address Invalid | The shipment address is invalid and needs correction. | Pending | | Releasing | The shipment is being prepared for release and is awaiting further processing. | Pending | | Released | The shipment has been released for processing. | Released | | Picking | The shipment is being picked. | In Warehouse | | Packaging | The shipment is being packaged. | In Warehouse | | Packaged | The shipment has been fully packaged. | In Warehouse | | Sent | The shipment has left the warehouse and is on its way to the recipient. | Sent | | Delivered | The shipment has been delivered to the recipient. | Sent | | Returning | The shipment is on its way back to the warehouse. | Sent | | Returned | The shipment has been returned to the warehouse. | Sent | **Transition to "Sent" Status and Tracking Link** Once the shipment reaches the **"Packaged"** stage, it will automatically move to **"Sent"**, where you will be able to see the **tracking link** generated for your shipment. ### **4. How to Track Your Parcel** - Go to the **"Sent"** tab in the **Shipments section**. - Click on the arrow next to the **byrd ID** assigned to your order. - Click on the **tracking link** displayed in the right column under **"Additional"**. - You will be taken directly to the shipping partner's tracking page. ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43506272226/original/qlEQXJRsezZLtQDGn9UHVl4vfmkl06Es9g.png?1724408648) - [Additional FAQs](https://support.getbyrd.com/en/knowledge-base/additional-faqs?hsLang=en) - [How to get started with byrd](https://support.getbyrd.com/en/knowledge-base/how-to-get-started-with-byrd?hsLang=en) - [General](https://support.getbyrd.com/en/knowledge-base/general?hsLang=en) - [Integrations](https://support.getbyrd.com/en/knowledge-base/integrations?hsLang=en) - [Invoicing & Costs](https://support.getbyrd.com/en/knowledge-base/invoicing-costs?hsLang=en) - [Shipments](https://support.getbyrd.com/en/knowledge-base/shipments?hsLang=en#main-content) - [B2B Shipments](https://support.getbyrd.com/en/knowledge-base/shipments?hsLang=en#b2b-shipments) - [Products & Inventory](https://support.getbyrd.com/en/knowledge-base/products-inventory?hsLang=en) - [Inbound deliveries](https://support.getbyrd.com/en/knowledge-base/inbound-deliveries?hsLang=en) - [Returns](https://support.getbyrd.com/en/knowledge-base/returns?hsLang=en) - [International shipments](https://support.getbyrd.com/en/knowledge-base/international-shipments?hsLang=en) - [Peak Season](https://support.getbyrd.com/en/knowledge-base/peak-season?hsLang=en) - [Knowledge base](https://support.getbyrd.com/en/knowledge-base) - [Ticket overview](https://support.getbyrd.com/tickets) - [What's new 💡](https://app.getbeamer.com/byrd/en) [![byrd\_logo\_new\_green\_inversed](https://support.getbyrd.com/hs-fs/hubfs/byrd_logo_new_green_inversed.png?width=100&height=46&name=byrd_logo_new_green_inversed.png "byrd_logo_new_green_inversed")](http://getbyrd.com) Copyright © 2025, byrd technologies GmbH